HPB (Stride Steps Tracker): Where do I repair or service or get a replacement ?
The 2021 latest update buy/exchange/fix your HPB National Step Challenge (NSC) Step Trackers are
For Trouble Shooting Visit the following locations at the customer care centers
Customer Care Centers for For Collection and replacement with broken straps and in-person trouble shooting
Changi City Point Genix
5 Changi Business Park Central 1, #02-06 (S) 486038
Mon - Sun: 11:00am - 09:00pm
West Jcube Genix
2 Jurong East Central 1 #04-15 (S) 609731
Mon - Sun: 11:00am - 09:00pm
Jubilee Square Genix
61 Ang Mo Kio Ave 8 #01-17 (S) 569814
Mon - Sun: 11:00am - 09:00pm
The CentrePoint Genix
176 Orchard Road #03-05 (S) 238843
Mon - Sun: 11:00am - 09:00pm
For Collection and replacement with broken straps
Central Region Singapore
Leng Kee Community Club
400 Lengkok Bahru, Lobby in front of THE LIVING ROOM Cafe (S) 159049
Mon - Sun: 10:00am - 06:00pm -
Silver Generation Office (SGO) @ Holland - Bukit Timah
170 Ghim Moh Rd, #06-01 to 02, Ulu Pandan Community Club (S) 279621
Mon - Fri:10:00am - 06:00pm
Silver Generation Office (SGO) @ Kallang
Kwong Wai Shiu Hospital, 705 Serangoon Road Block A, #02-03 (S) 328127
Mon - Fri: 10:00am - 06:00pm
Silver Generation Office (SGO) @ Toa Payoh
Blk 125A Lorong 2 Toa Payoh, Level 3 (S) 311125
Mon- Sun: 10:00am - 06:00pm -
Toa Payoh Central Community Club
93 Toa Payoh Central, Main Lobby (S) 319194
Mon - Sun: 10:00am - 06:00pm -
Whampoa Community Club
300 Whampoa Drive, Main Lobby (S) 327737
Mon - Sun:10:00am - 06:00pm -
East Region - Singapore
Heartbeat@Bedok
11 Bedok North Street 1, Atrium, (S) 469662
Mon - Sun: 10:00am - 06:00pm
East Kampong Kembangan Community Club
5 Lengkong Tiga, Foyer (S) 417408
Mon - Sun: 10:00am - 06:00pm -
Our Tampines Hub
1 Tampines Walk, Lobby A Level 4 (S) 528523
Mon - Sun: 10:00am - 06:00pm -
Pasir Ris East Community Club
1 Pasir Ris Drive 4, Level 2, (S) 519457
Mon - Sun: 10:00am - 06:00pm -
Silver Generation Office (SGO) @ Marine Parade
10 Eunos Rd 8, #12-01 SingPost Centre (S) 408600
Mon- Sun: 10:00am - 06:00pm
North Region - Singapore
ACE The Place Community Club
120 Woodlands Avenue 1, Main Lobby (S) 739069
Mon - Sun: 10:00am - 06:00pm
Fuchun Community Club
1 Woodlands Street 31, Activity Room 03-06/07 (S) 738581
Mon - Sun: 10:00am - 06:00pm
Silver Generation Office (SGO) @ Marsiling - Yew Tee
20 Choa Chu Kang Street 52, #03-06 / 07,
Yew Tee Community Building (S) 689286
Mon - Sun: 10:00am - 06:00pm
North East - Singapore
Anchorvale Community Club
59 Anchorvale Road, Room 201 Kingfisher classroom (S) 544965
Mon - Sun: 10:00am - 06:00pm
Cheng San Community Club
6 Ang Mo Kio Street 53, Home Craft Room 1-2 (S) 569205
Mon - Sun: 10:00am - 06:00pm
North-East Punggol Community Club
3 Hougang Avenue 6, Room 01-03 (S) 538808
Mon - Sun: 10:00am - 06:00pm
West Region - Singapore
Spring Community Club
8 Jurong West St 52, Space beside Basketball Court (S) 649296
Mon - Sun: 10:00am - 06:00pm
Keat Hong Community Club
2 Choa Chu Kang Loop, Foyer (S) 689687
Mon - Sun: 10:00am - 06:00pm
West Coast Community Centre
2 Clementi West St 2, Open Space beside Basketball Court (S) 129605
Mon - Sun: 10:00am - 06:00pm
Zhenghua Community Club
1 Segar Road, Main Lobby (S) 677738
Mon - Sun: 10:00am - 06:00pm
Previous List Customer Care Centres
Changi City Point Genix 5 Changi Business Park Central 1,
#02-06 Singapore 486038
Daily: 11.00am to 9.00pm
JCube Genix 2 Jurong East Central 1
#04-15 Singapore 609731
Daily: 11.00am to 9.00pm
Jubilee Square Genix 61 Ang Mo Kio Ave 8
#01-17 Singapore 569814
Daily: 11.00am to 9.00pm
The CentrePoint Genix 176 Orchard Road, #03-05,
Singapore 238843
Daily: 11.00am to 9.00pm National Step Challenge (NSC) Authorised Service Providers
AXTRO Sports
Exchange and/or sale of fitness trackers
AXTRO Sports
Peninsula Shopping Centre
3 Coleman Street, #02-22
Singapore 179804
Tel: 6323 9268 (EXT: 203) Mon - Fri: 10.00am - 7.00pm
www.axtrosports.com
BX Creatives Pte Ltd
Sales of fitness tracker
BX Creatives Pte Ltd
INNO Centre
1003 Bukit Merah Central,
#05-35
Singapore 159836 Wed & Thu: 2.00pm - 6.00pm
Call 6635 6656 or email support@bxcreatives.com
Oui Click Singapore
Exchange and sale of faulty fitness trackers.
Oui Click Singapore
Funan Mall
107 North Bridge Rd, #03-21
Singapore 179105
Tel: 63030535 Daily
11:00am - 9:00pm
With such a great demand for the HPB Step tracker band (Some people called it the HPB Watch),
What happens when you something is wrong and you need to fix or repair the HPB Step tracker Band ? Now updated to Season 2.
In Season 2, The 3 official types of Step Tracker Bands
Above is a screen shot of the 3 official devices used for the NSC Season 2
Previous list
Here is the answer, a list and the location of Authorized Service Centers. (It turns out that some are Starhub Phone Shops, City Plaza and Clementi are starhub shops)
AMK Hub
53 Ang Mo Kio Ave 3, #02-57 Singapore 569933 Tel: 6258 3915 Operating Hours: Daily 11am – 9pm
City Square Mall
180 Kitchener Road, #01-17 Singapore 208539 Tel: 6509 1182 Operating Hours: Daily 11am – 9pm
Northpoint Shopping Centre
930 Yishun Ave 2, #B1-03 Singapore 769098 Tel: 6754 2028 Operating Hours: Daily 11am – 9pm
The Clementi Mall
3155 Commonwealth Ave West #B1-03/04, Singapore 129588 Tel: 6659 5336 Operating Hours: Daily 11am – 9pm
Macpherson Office
8 Burn Road, #17-06 TRIVEX Singapore 369977 Tel: 6288 8663 Operating Hours: Mon-Fri, 9am – 6pm
HPB (Omniband) Steps Tracker: Where do I repair or service or get a replacement ?
Waterway Point
83 Punggol Central, #B1-24 (East Wing) BEST Denki, Singapore 828761 Tel: (65) 6456 3922 Operating Hours: Daily 10am – 10pm
IMM
2 Jurong East Street 21, #03-33 to 47 BEST Denki, Singapore 609601 Tel: (65) 6564 4022 Operating Hours: Daily 10am – 10pm
VivoCity
1 HarbourFront Walk, #02-07 BEST Denki, Singapore 098585 Tel: (65) 6276 6636 Operating Hours: Daily 10am – 10pm
Junction 8
9 Bishan Place, #03-02 BEST Denki, Singapore 579837 Tel: (65) 6258 8488 Operating Hours: Daily 10am – 10pm
Parkway Parade
80 Marine Parade Road, #03-29/30 BEST Denki, Singapore 449269 Tel: 6440 4188 Operating Hours: Daily 10am – 10pm
HPB (AB Fitness) Steps Tracker: Where do I repair or service or get a replacement ?
Plaza Singapura
68 Orchard Rd, #03-05/06 Singapore 238839 Tel: 6238 0082 Operating Hours: Daily 11am – 10pm
Suntec City Mall 3
Temasek Boulevard, #02-602B/C Singapore 038983 Tel: 6334 0322 Operating Hours: Daily 11am – 10pm
Parkway Parade
80 Marine Parade Road #B1-106/107/108/108A Singapore 449269 Tel: 6440 9989 Operating Hours: Daily 11am – 10pm
Bedok Mall
311 New Upper Changi Road #B2-48, Singapore 467360 Tel: 6844 9581 Operating Hours: Daily 11am – 10pm
VivoCity
1 HarbourFront Walk #02-160/161, Singapore 098585 Tel: 6376 9717 Operating Hours: Daily 11am – 10pm
Jem
50 Jurong Gateway Road #B1-35, Singapore 608549 Tel: 6339 0556 Operating Hours: Daily 11am – 10pm
IMM
2 Jurong East Street 21 #02-13, Singapore 609601 Tel: 6899 1190 Operating Hours: Daily 11am – 10pm
Causeway Point
1 Woodlands Square #B1-35, Singapore 738099 Tel: 6894 5655 Operating Hours: Daily 11am – 10pm
Nex
23 Serangoon Central #03-25/26, Singapore 556083 Tel: 6634 4553 Operating Hours: Daily 11am – 10pm
FAQ
FAQ on Actsa Stride
1. What is Actxa Stride (NSC)?
Actxa Stride (NSC) is a steps tracker that syncs your steps data with the Healthy365 App as part of the National Steps Challenge initiative operated by the Health Promotion Board of Singapore.
2. How many sizes are available?
Only one size available currently. It is adjustable to fit from wrist sizes 16.5cm to 24.5cm.
3. Should I swim with the tracker ?
Not a good idea. The Actxa Stride (NSC) is only water-resistant and not water-proof.
4. How long will the tracker charge last?
About 7 days.
Comparison Fitbit Charge HR vs HPB Stride Step Tracker,
In the meantime, if you have wondered what the difference is between the Fitbit and the HPB Tracker see this video here
Who to call or email for help for the National Step Challenge ?
Please call 1800 567 2020 or atstepschallenge@hpb.gov.sg
Where to get technical support ?
For technical support on the national step challenge step tracker, there is a helpdesk at the Customer Care Centre at HPB (Health Promotion Board). The customer service officers can provide diagnosis and technical support and to troubleshoot software or hardware issues.
Address Health Promotion Board, 3 Second Hospital Avenue, Singapore 168937 Level 1 Lobby (next to 7-11 store)
Operating Hours: Mon – Fri, 11am – 8pm Sat, 9am – 1pm (except Sundays, Eve of Public Holidays, and Public Holidays)
Related Links
More information about National Step Challenge here More information about the National Step Challenge Season 2 Brochure
More information on National Step Challenge Support
More information on how to download HealthHub Vaccination Certificate
Download the App
Download Fitbit IOS app Download Fitbit Android app Download Healthy365 IOS app Download Healthy365 Android app
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