Where to fix, repair, replace, buy the HPB Step Tracker Band ?

Updated: Mar 4

HPB (Stride Steps Tracker): Where do I repair or service or get a replacement ?

The 2021 latest update buy/exchange/fix your HPB National Step Challenge (NSC) Step Trackers are Customer Care Centres

Changi City Point Genix 5 Changi Business Park Central 1,

#02-06 Singapore 486038

Daily: 11.00am to 9.00pm


JCube Genix 2 Jurong East Central 1

#04-15 Singapore 609731

Daily: 11.00am to 9.00pm


Jubilee Square Genix 61 Ang Mo Kio Ave 8

#01-17 Singapore 569814

Daily: 11.00am to 9.00pm


The CentrePoint Genix 176 Orchard Road, #03-05,

Singapore 238843

Daily: 11.00am to 9.00pm National Step Challenge (NSC) Authorised Service Providers


AXTRO Sports

Exchange and/or sale of fitness trackers


AXTRO Sports

Peninsula Shopping Centre

3 Coleman Street, #02-22

Singapore 179804

Tel: 6323 9268 (EXT: 203) Mon - Fri: 10.00am - 7.00pm

www.axtrosports.com



BX Creatives Pte Ltd

Sales of fitness tracker


BX Creatives Pte Ltd

INNO Centre

1003 Bukit Merah Central,

#05-35

Singapore 159836 Wed & Thu: 2.00pm - 6.00pm

Call 6635 6656 or email support@bxcreatives.com

www.bxcreatives.com



Oui Click Singapore

Exchange and sale of faulty fitness trackers.


Oui Click Singapore

Funan Mall

107 North Bridge Rd, #03-21

Singapore 179105

Tel: 63030535 Daily

11:00am - 9:00pm

www.actxa.com/sg/tempo3C/


With such a great demand for the HPB Step tracker band (Some people called it the HPB Watch),

What happens when you something is wrong and you need to fix or repair the HPB Step tracker Band ? Now updated to Season 2.

In Season 2, The 3 official types of Step Tracker Bands



Above is a screen shot of the 3 official devices used for the NSC Season 2



Previous list



Here is the answer, a list and the location of Authorized Service Centers. (It turns out that some are Starhub Phone Shops, City Plaza and Clementi are starhub shops)

AMK Hub

53 Ang Mo Kio Ave 3, #02-57 Singapore 569933 Tel: 6258 3915 Operating Hours: Daily 11am – 9pm

City Square Mall

180 Kitchener Road, #01-17 Singapore 208539 Tel: 6509 1182 Operating Hours: Daily 11am – 9pm

Northpoint Shopping Centre

930 Yishun Ave 2, #B1-03 Singapore 769098 Tel: 6754 2028 Operating Hours: Daily 11am – 9pm

The Clementi Mall

3155 Commonwealth Ave West #B1-03/04, Singapore 129588 Tel: 6659 5336 Operating Hours: Daily 11am – 9pm

Macpherson Office

8 Burn Road, #17-06 TRIVEX Singapore 369977 Tel: 6288 8663 Operating Hours: Mon-Fri, 9am – 6pm

HPB (Omniband) Steps Tracker: Where do I repair or service or get a replacement ?

Waterway Point

83 Punggol Central, #B1-24 (East Wing) BEST Denki, Singapore 828761 Tel: (65) 6456 3922 Operating Hours: Daily 10am – 10pm

IMM

2 Jurong East Street 21, #03-33 to 47 BEST Denki, Singapore 609601 Tel: (65) 6564 4022 Operating Hours: Daily 10am – 10pm

VivoCity

1 HarbourFront Walk, #02-07 BEST Denki, Singapore 098585 Tel: (65) 6276 6636 Operating Hours: Daily 10am – 10pm

Junction 8

9 Bishan Place, #03-02 BEST Denki, Singapore 579837 Tel: (65) 6258 8488 Operating Hours: Daily 10am – 10pm

Parkway Parade

80 Marine Parade Road, #03-29/30 BEST Denki, Singapore 449269 Tel: 6440 4188 Operating Hours: Daily 10am – 10pm

HPB (AB Fitness) Steps Tracker: Where do I repair or service or get a replacement ?

Plaza Singapura

68 Orchard Rd, #03-05/06 Singapore 238839 Tel: 6238 0082 Operating Hours: Daily 11am – 10pm

Suntec City Mall 3

Temasek Boulevard, #02-602B/C Singapore 038983 Tel: 6334 0322 Operating Hours: Daily 11am – 10pm

Parkway Parade

80 Marine Parade Road #B1-106/107/108/108A Singapore 449269 Tel: 6440 9989 Operating Hours: Daily 11am – 10pm

Bedok Mall

311 New Upper Changi Road #B2-48, Singapore 467360 Tel: 6844 9581 Operating Hours: Daily 11am – 10pm

VivoCity

1 HarbourFront Walk #02-160/161, Singapore 098585 Tel: 6376 9717 Operating Hours: Daily 11am – 10pm

Jem

50 Jurong Gateway Road #B1-35, Singapore 608549 Tel: 6339 0556 Operating Hours: Daily 11am – 10pm

IMM

2 Jurong East Street 21 #02-13, Singapore 609601 Tel: 6899 1190 Operating Hours: Daily 11am – 10pm

Causeway Point

1 Woodlands Square #B1-35, Singapore 738099 Tel: 6894 5655 Operating Hours: Daily 11am – 10pm

Nex

23 Serangoon Central #03-25/26, Singapore 556083 Tel: 6634 4553 Operating Hours: Daily 11am – 10pm

FAQ

FAQ on Actsa Stride

1. What is Actxa Stride (NSC)?

Actxa Stride (NSC) is a steps tracker that syncs your steps data with the Healthy365 App as part of the National Steps Challenge initiative operated by the Health Promotion Board of Singapore.

2. How many sizes are available?

Only one size available currently. It is adjustable to fit from wrist sizes 16.5cm to 24.5cm.

3. Should I swim with the tracker ?

Not a good idea. The Actxa Stride (NSC) is only water-resistant and not water-proof.

4. How long will the tracker charge last?

About 7 days.

Comparison Fitbit Charge HR vs HPB Stride Step Tracker,

In the meantime, if you have wondered what the difference is between the Fitbit and the HPB Tracker see this video here

Who to call or email for help for the National Step Challenge ?

Please call 1800 567 2020 or atstepschallenge@hpb.gov.sg

Where to get technical support ?

For technical support on the national step challenge step tracker, there is a helpdesk at the Customer Care Centre at HPB (Health Promotion Board). The customer service officers can provide diagnosis and technical support and to troubleshoot software or hardware issues.

Address Health Promotion Board, 3 Second Hospital Avenue, Singapore 168937 Level 1 Lobby (next to 7-11 store)

Operating Hours: Mon – Fri, 11am – 8pm Sat, 9am – 1pm (except Sundays, Eve of Public Holidays, and Public Holidays)

Register Here for an Appointment


Related Links

More information about National Step Challenge here More information about the National Step Challenge Season 2 Brochure


Download the App

Download Fitbit IOS app Download Fitbit Android app Download Healthy365 IOS app Download Healthy365 Android app


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